Terms & Conditions

Terms & Conditions

Thank you for riding with Prabu Inc. If you disagree with the following terms and conditions please call us to cancel your reservation within the free-of-charge time frame!

Make sure that the phone number given in the booking is active!!!

Due to the increased number of persons paying with stolen credit cards, we reserve the right to charge new clients at the time of the booking and ask for more information. Failure to submit the requested ID and Credit Card verification info may result in cancellation of your booking.

NO round trips or point-to-point trips for Concerts, Sporting Events, Hospital visits, Special Events( theaters, dinners, nights out). Such will be charged ONLY as charters at a minimum of 3 hours. Past hose 3 hours, every 30th minute into the hour will be charged as an additional hour.

Terms of use

1. Pick up Instructions

Airports Curbside: Call us, TXT or WhatsApp us when you collect ALL your luggage at +18474544183 to direct you where to wait for the vehicle.

Airports Meet N Greet: Domestic flights-Driver will be at the baggage claim carousel assigned to your flight with your name on a sign. International flights- Driver will be at the information desk with your name on a sign.

Non-Airports: Vehicle will be at a safe location closest to your pick up location.

2. Pick up times at the airports:

This will be the flight`s actual arrival time!!! We track flights. Pick up time different than the flight`s arrival time will be ignored. Pick up at the airports without the flight`s number will not be executed. Pickups with wrong flight numbers will be considered as a No Show and you will be charged 100%.

3. Waiting time:

Airports: Domestic flights have 45 minutes included waiting time, International flights have 1 hour included waiting time. Included waiting time starts after plane’s actual arrival at the gate.
If we don’t hear from you within the included waiting time, driver will be released, a no-show considered and you will be charged 100%
If you are running late due to Customs or delayed luggage, let us know within the included waiting time and driver will wait for you as long as needed (at $1 per minute after the included waiting time).

Non-Airports: 15 minutes included waiting time. If we don’t hear from you within the included waiting time, the driver will be released, a no-show considered and you will be charged 100%.
If you are running late, let us know during the included waiting time and driver will wait for you as long as needed (at $1 per minute after the included waiting time).

4. Cancellation Policy

Airport transfers canceled in less than 6 hours before the pickup time will result in 100% charge.
Point-to-point transfers canceled in less than 6 hours before the pickup time will result in 100% charge.
Charters ( hourly service for business trips, concerts, sporting events, special events) canceled in less than 48 hours before the pickup time will result in 100% charge.

5. Additional Services

Additional services, as extra stops, change of route etc., MUST be paid directly to the driver.

You assume full financial liability for any damage to the limousine caused during the duration of the rental by you or any members of your party. A fee of 250.00 for each carpet spills or seat burn will be applied. Sanitation fee is 250.00. You must pay the cleaning fee to your driver at the time of the accident. Alcohol Consumption, smoking, and use of illegal substances are PROHIBITED by law. Any fines will be paid for by you. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s), including but not limited to throwing objects through the windows, harassing drivers, pedestrians, etc). No food allowed in the vehicles. Vehicles cannot be loaded beyond seating capacity. NO EXCEPTIONS!!! No luggage allowed in the seating area of the vehicles.You are responsible for parking, tolls and any other fees that have occurred during the ride.

All deposits are NON-refundable.

Safety is our top priority!!! Do not ask our drivers to speed, perform unlawful U-turns, discharge at unsafe locations.

We are not responsible for delays or the termination of a ride in winter caused by unsafe road conditions (ie. not salted, accidents, etc.), or caused by traffic or mechanical breakdown, or due to any other Acts of God Not responsible for articles left in the limousine.

6. Charters

Minimum of 3 hours service and 50% deposit fee are required at the time of the booking. Deposits are Non-Refundable.Balance is due 1 week prior to the pickup time. We may ask for credit card imprint at the completion of service. 

Over time- 0-30 minutes will be billed as 1/2hr rate, 30-60 minutes will be billed at full hour rate. 

7. Holiday Surcharge

$30 will be added to the cost of your trip on all major holidays. Requests on Dec 24/25/31, Jan 1 will be billed at charter rates.

Thank you!
Prabu Inc
+18474544183