FAQs

How is the Limousine Rate determined?

The rate charged for Limousine service is based on several factors. The distance traveled, time required, and time of reservation are all taken into consideration.

How are payments made?

We accept Visa, MasterCard, American Express or Discover Credit Card. Tolls and parking fees will be added at the end of the ride.

Is limousines smoke free?

Yes. Under no circumstances do we allow smoking in our limousines. Local bylaws prohibit smoking in limousines and in order to provide a clean fresh interior for all our clients we strictly prohibit smoking. We reserve the right to cancel any reservation if clients smoke inside our limousines.

Are you allowed to drink alcohol in a limousine?

No alcohol beverages.

Do you charge for extra stops along the way?

Yes. Extra stops, even if on route are chargeable. We normally charge 10$ for stops along the way and 20$ out of the way stops.

How are gratuities handled?

A gratuity for the driver is required for all reservations. 20% automatically added

What is your cancellation policy?

There is a 12 hours cancellation policy for non airport pick ups. For airport pick ups, clients can cancel our service before the plane takes off. We also understand the weather delays. Just give us a TIMELY call and we will figure it out.

What are the services provided by Chief Chicago Limo?

Airport pick ups and drop-offs / Point-to-Point / Long Trips/ Hourly service or Charter ( STRICTLY business pick up and drop off points ONLY ). We do not provide Limo services for weddings, Discos, Proms & Restaurants. Sorry for the inconvenience!

Do you have any discounts for Corporate Accounts?

Yes, we do! Give us a call to discuss your volume of rides needed and we will come up with a great discount for your organization.

What is your Waiting Time Policy

Airport pick ups : Domestic flights have 45 minutes included waiting time , International flights have 1 hour included waiting time. Waiting time start after plane’s actual arrival at gate. Passenger should contact us immediate +18474544183 after landing so we know that they have arrived.
If we don’t hear from them within the included waiting time, driver will be released, a no show considered and they will be charged 100%
If we know that they have arrived we will wait for them as long as needed (waiting time charges will apply).

Non-Airport pick ups: 15 minutes included waiting time

After included waiting time, $1 per minute will be charged.

Do you allow luggage inside the Limo?

No luggage inside the cars. Backpacks and purses only.

I have lost my luggage / purse, can you help me?

Lost and found items will be left at the office and it’s client’s responsibility to contact our office.

Do you provide child seat?

Yes, Child seats are 30$ extra.

Do you provide private aiport pickup service?

Yes. At private airports pick ups you will be charged as charters, starting from the requested pick up time. Charter policy- minimum of 3 hours required. Any 30th minute into the hour will charged as a full hour.

What is your Pet Policy?

We accept pets. Pets can be transported at additional 10$ per pet. Pets MUST be caged and transported ONLY in the trunk of the vehicle. No exceptions. Failure to follow that policy may delay or cancel your transportation needs.